Team and material means

To be available to our customers no matter where they are, the PROCONCEPT technical team is organised in such a way as to be highly reactive:

  • Complementary and flexible skill sets
  • Free hotline
  • Remote support
  • 4 languages: French, English, German and Spanish

The technicians that assemble and install the equipment also provide technical assistance ensuring the best quality of service.

For each project, the Design Office systematically visits our customer’s premises to take into account specific features and integrate all the details into the designed solution. This high-precision work is key to the success of the project.

The technicians are also in regular contact with the Design Office to participate in equipment development and evolution.

This tightly-knit team enables PROCONCEPT to remain as close as possible to the specific needs of its customers.

Proconcept facilities for smoked fish line assembly

 

PROCONCEPT equipment is assembled by its technical team at the Guidel workshop where a showroom is also available

This showroom can be cooled to conduct tests under conditions identical to those of food-processing factories.

A complete production line is installed there: slicer, conveyors, weighing systems and DDV module.

Refrigeration units are used to control product temperature.

There is enough space to install and test additional equipment.

 

Proconcept show room